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Terms and Conditions

1. By signing this agreement, we have both entered into a legally binding agreement by which we agree to
supply and fit the goods specified on the attached order form, and you agree to pay the total price specified on this order form, subject to the terms set out below.

2. You acknowledge that you have carefully checked the floor plan and drawings on this order form and
acknowledge that only the units and accessories specified on the order form will be supplied by us.

3. You acknowledge that the drawings are not precise scale drawings and that we may make reasonable amendments to the dimensions. Variation of Drawings - in the survey process we aim to ensure that the goods you have ordered fit in your room. Occasionally there may be alterations to the original drawings which may result in the order value being amended. You will be notified of any amendments before you become responsible for them. PLEASE NOTE that any new drawing(s) you agree to shall replace any older versions you
have already agreed and will become the drawing(s) that we will deliver and fit to.

4. You agree to let our surveying department check the order to make sure that it is viable. In the unlikely event that our surveying department discovers that we cannot go ahead with this contract, we shall tell you why, in writing within 21 days of your signing, and at the same time we shall return to you the value of any deposit which you have paid and after that, neither of us will have any liability to the other.

** Before signing please read carefully these terms and those below/overleaf and ask our designer for an
explanation of anything you do not fully understand


1. Definitions
"you" means the person signing below/overleaf (and if more than one, both or all of you: your obligations
being as individuals and together);

"us" and "we" means MAF Bedrooms & Kitchens Ltd. / MAF Bedrooms & Kitchens Retail Ltd.;

"the goods" means the items specified in the quote;

"the site" means the place where the goods are to be fitted;

"the fitter" means the person we contract to fit the goods.


2. We agree to supply and fit the goods at the site. If the supply or fitting of the goods is delayed by any
circumstances beyond our reasonable control, we will let you know and arrange an alternative date with you.

3. We cannot be held liable for delay or failure to complete the works caused by events beyond our reasonable control, in those cases we will complete the works as soon as reasonably possible.

4. If we have agreed with you to arrange for the goods to be fitted, the following applies:

i) you agree:

a) to make sure that the fitter has access to the site at reasonable times (between 8.30am and 6.30pm on
weekdays) or otherwise as agreed by you and us;

b) to make sure that any re-routing or installation of plumbing (including water, radiators, drainage, gas, sewage, and the like), or electrics, removal of existing furniture and carpets have been carried out to a good workman-like standard prior to the fitting date;

c) to make sure that the fitter can use the mains electricity supply from a standard 13A 240V socket free of
charge, and that the supply is installed to the usual standards in force at the time;

d) that you will not make any material alterations in the rooms to be fitted, and that in particular you have not
installed, relocated or removed any fixed items that you have not told us about before we entered into the

e) that you have permission to use any plans or drawings you supply to us;

f) to provide reasonable access to the room to be fitted (ladder access is not acceptable) to clear the room to provide sufficient working space for the fitter, and co-operate in reducing health and safety risks to an
acceptable level.

g) if you wish to cancel or postpone your fitting date within 21 working days of the due date, we will incur
costs and any such cancellation or postponement may be subject to an admin and storage fee of £150.

ii) You confirm that you have told us of any particular features that you know about the site or its
construction which may make the installation more difficult than we might reasonably expect. In particular,
you acknowledge that you have checked the walls are sound.

iii) You are advised not to decorate rooms (except the space where front frame furniture is to be installed)
prior to installation in order to avoid minor incidental damage caused during installation.

5. Unless we have specifically mentioned otherwise, VAT has been included in all our fees and charges at the
applicable rate.

6. i) We may make improvements to the specifications of the goods (or minor cosmetic changes) or their
installation before completion of the installation.

We will not make any significant changes without your agreement.

Changes to the order after survey, if we agree to make at your request, will result in a charge of £150 for
administration plus cost of the goods involved and possibly a delay in the planned fit date.

ii) All our wood products are of a satisfactory quality although as wood is a natural product it can vary in grain or colour.

iii) As we use different boards for the facias and the carcasses in our broad range of colours that we offer,
occasionally there may be a slight colour variation, and depending on the type of lights the customers have or the amount of natural daylight in the room, this can become more visible.

iv) For installation and safety purposes there may be a joint in any material over 1,500mm.

7. i) Although this contract concerns the supply of goods that are made to your specifications and is therefore
exempt from the right to cancel provisions of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and although our goods are made to order and cannot be resold as there is no available market, you have the right to cancel this contract within 48 hours without giving any reason.

ii) The cancellation period will expire 2 days after the day on which you signed the contract with us.

iii) To exercise the right to cancel, you must inform the relevant branch of your decision to cancel this contract
by a clear statement (e.g. a letter sent by post or e-mail).

MAF Bedrooms & Kitchens, Unit 2 Peverel Drive, Granby Trade Park, Milton Keynes MK1 1NL , telephone
number 01280 852401.

MAF Bedrooms & Kitchens, 75 Hastings Road, Unit 6, Leicester, LE5 0LJ, telephone number 01164 828815.

e-mail address

iv) To meet the cancellation deadline, it is sufficient for you to send your communication concerning your
exercise of the right to cancel before the cancellation period has expired.

v) If you cancel this contract within the cancellation period, we will reimburse to you all payments received
from you unless you requested a survey during the cancellation period and the survey was conducted prior to
receipt of your notification of cancellation (when a charge of £150.00 will be retained by us).

vi) We will make the reimbursement without undue delay, and not later than 14 days after the day on which
we are informed about your decision to cancel this contract.

vii) We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.

8. If you ask to cancel the contract after expiry of the cancellation period, we will consider agreeing but we
estimate that we will incur the following costs, and cancellation will be subject to you paying the following
charges within 7 days of us notifying you of the accepted cancellation:

i) if we have started manufacturing the goods, up to 50% of the contract price;
ii) if we have completed manufacture of the goods, up to 75% of the contract price;
iii) any sum remaining unpaid after the date it became due will attract interest at a rate of 3% above the base
rate of Bank of England.

9. The legal ownership of the goods will not pass to you until you have paid all of the money you owe us
whether under this agreement or otherwise. You are responsible for the goods as soon as they are delivered to the site and we advise you to check your household insurance to ensure that you are covered.

10. This contract will end if you become bankrupt or otherwise insolvent, or make any arrangement with
people you owe money to, in which case we will only carry out work we have started and which has been paid

11. We guarantee goods, that we have supplied, against defects in manufacturing for 10 years (excludes
Understairs) after the completion of the work.

12. We guarantee Understairs furniture, that we have supplied, against defects in manufacturing for 5 years
after the completion of the work.

13. If you are not entirely satisfied with your purchase please contact our Customer Service Centre via
telephone or email (


14. This agreement is made under English law.

15. Payment Terms- unless you have taken up a Finance Loan are as follows:
50% of total price deposit with order.
40% of total price upon delivery.
10% of total price on the day of completion.

If the payment terms are not met the goods will not be sent to you. If you have not decided on the exact specification of the order prior to installation such as colour or finish, you must still comply with the payment terms agreed at the time of placing the order.

Registered offices:

MAF Bedrooms & Kitchens Ltd., 75 Hastings Road, Unit 6, Leicester, LE5 0LJ, United Kingdom. Registered in
England No: 13652280

MAF Bedrooms & Kitchens Retail Ltd., Unit 2, Peverel Drive, Milton Keynes, MK1 1NL, United Kingdom.
Registered in England No: 14947495

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